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World Future Shift | Dimelo: one platform to manage your digital conversations

Dimelo

Dimelo

Description:

Manage all your digital conversations with your customers through a same platform

 

Service:

Manage customer content on social media: centralize messages on the same place, reply effectively to your clients through the right channel, improve the productivity to answer, identify and transfert messages to the appropriate person (intelligent algorithm).

Chat in real time: offer to your clients the chat option at the right moment, personalise your messages by identifying your customer and measure customer satisfaction.

Chat on your mobile app: real time conversations with your customers, push notifications, share documents (pictures, videos, geolocation data, etc).

Improve inbound emails: track your process, control messages received and replied, report on performance

Customer engagement through a online community: reduce cost of your customer service, FAQ community which helps customers online, ask your community about innovation for your company and collaborate with them


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